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Frequently Asked Questions (FAQs)

Why has my card been declined? (AVS error)

If you receive an error code 'AVS Error' or 'AVS declined' this is due to the address you have entered not matching that of your payment card. Please note that our ticketing system will only authorise debit/credit cards where the name and address match the registered card details. If this is incorrect the transaction will fail and the sale will not proceed.

Please Note: This may also result in your account appearing to have a charge taken - this will automatically be removed by your bank within 3 to 7 days.
 


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